Wibawa, I, and Kezia Mathilda. “Squences Of Service Implementation In Improving The Service Quality At Lobby Lounge Bar And Restaurant JW Marriot Hotel Surabaya”. Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management 6, no. 1 (June 27, 2023): 107-126. Accessed April 17, 2025. https://ojs-journey.pib.ac.id/index.php/art/article/view/160.