Wibawa, I. and Mathilda, K. (2023) “Squences Of Service Implementation In Improving The Service Quality At Lobby Lounge Bar And Restaurant JW Marriot Hotel Surabaya”, Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management, 6(1), pp. 107-126. doi: 10.46837/journey.v6i1.160.