Penerapan Manajemen Komplain Pada Pelayanan Penumpang Di PT. Transnusa Aviation Mandiri Kupang Pada Masa Pandemi. Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management, [S. l.], v. 3, n. 2, p. 101–116, 2020. DOI: 10.46837/journey.v3i2.95. Disponível em: https://ojs-journey.pib.ac.id/index.php/art/article/view/95. Acesso em: 17 apr. 2026.