Squences Of Service Implementation In Improving The Service Quality At Lobby Lounge Bar And Restaurant JW Marriot Hotel Surabaya. Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management, [S. l.], v. 6, n. 1, p. 107–126, 2023. DOI: 10.46837/journey.v6i1.160. Disponível em: https://ojs-journey.pib.ac.id/index.php/art/article/view/160. Acesso em: 17 apr. 2026.